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This is important to enable us to process the claim with the courier. If your order was damaged during shipment, please notify us via email with photos of the damaged product as well as the boxing and wrapping materials. If the order has already been shipped, we cannot honor any refunds. If the product has already gone into production, your refund will be 50% of the total cost, less the shipping. If your product has not gone into production, you will receive 100% refund of your order. Email with your original order number and reason for cancellation. Orders must be cancelled in writing within 7 days after the order has been placed. Your option will be to have it remade or refunded.

Products that were damaged in shipment require photographs of the product emailed with your return request.

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You will receive an email with approval or denial and further instructions on how to proceed.

The personalization you entered was incorrectĪll other reasons, please submit your return reason in writing to Your return request will be reviewed in 7-10 days.

Late delivery by 3rd party courier (USPS or FEDEX).

#Remembrance candle customize full

If we determine your package was lost in transit, you can choose a full refund to the same method of payment or send out the same product again.ĭue to the nature of individual personalized products, no returns will be granted for the following reasons: If you do not receive your order within 21 business days and are within the United States, please notify us so we can investigate it further with the designated courier. Once your order has been given to the designated courier of your choice, you will receive an email with your tracking number so you are able to check the status of the delivery. These are beyond our control and can occur without any notice so please allow enough time for possible issues. We do not take responsibility for late shipments due to courier unforseen issues such as plane, truck, or weather. If a memorial is time sensitive, please choose UPS. If it does not, please notify us so we can do further tracking on your order. USPS shipments should arrive within 7 business days. Although USPS will be your most cost effective option, USPS does not guarantee any delivery timeframes, the days specified are only an estimate. We use 2 forms of couriers: USPS (Post Office) and USPS.

#Remembrance candle customize upgrade

You may either upgrade your shipping choice or leave shipping choice as is and arrival time may be delayed. If your product cannot be delivered by your date specified due to weather delays, courier issues, or not enough production time given to us, you will be notified via email and asked how you want to proceed. We strive to deliver your memorial at your indicated time frame.

Product shipping prices are based on weight and provided directly from the courier via our shipping app. We do offer some products that can ship the same day if ordered before our cut off window time. All products indicate when the item will ship. We ship after the production timeframe indicated. Select the correct shipping transit time so it arrives at your preferred date. Please allow production time and transit times when selecting the shipping method. Delivery courier options at checkout are UPS (United Parcel Service) or USPS (Post Office). Memorial products are shipped out from our Dallas, Texas location.

Solid LED Lighting With Auto Timer Front and Back Design Ships 2-3 Days After Order Is Placed.

Measures 3" Diameter x 6" High, Soft White LED Candle Includes 3 AAA Batteries, Non-Scented Flickers Like A Real Candle.

A great accent to any room and memorable keepsake gift for everyone! Nice lightly, scented vanilla provides aroma of a real candle. The back provides a lovely memory quote in a coordinating color which reads "Those who touch our lives stay in our hearts forever." This flameless LED candle offers an automatic timer when set will glow for 5 hours with automatic shut off. The colors for this design are dark gray and black hues. The custom artwork is embedded within a thin layer of candle wax for a long lasting and treasured keepsake. Photos are enhanced and corrected, if needed. Select up to 3 lines of personalized text on the front of the flameless candle. Your loved one's photo will be placed within the center of the frame along with any text you'd like to include. Corner flourish outlined in a thin frame sets the mood for this lovely flameless candle design.